Shipping / Digital Delivery Policy

Last Updated: March 12, 2026

1. Digital Products Only

ENGSTECH provides Software-as-a-Service (SaaS) products that are delivered entirely digitally via the internet. We do not sell or ship any physical products. Therefore, no physical shipping, handling, or delivery charges apply.

2. How You Receive Our Services

Upon successful registration and/or payment:

  1. Account Activation: Your account is activated instantly after registration.
  2. Access Credentials: You receive login credentials via the email you registered with.
  3. Software Access: You can access our software immediately through your web browser at the relevant subdomain (e.g., hazop.engstech.com).
  4. No Downloads Required: Our software runs in the cloud - no installation or download is needed.

3. Delivery Timeline

Instant Digital Delivery

All our services are delivered immediately upon successful payment processing. There is no waiting period. You can start using the software within minutes of completing your purchase.

4. Service Availability

  • Our software services are available 24 hours a day, 7 days a week.
  • Access is through any modern web browser (Chrome, Firefox, Safari, Edge).
  • An internet connection is required to use our services.
  • Scheduled maintenance windows will be communicated in advance via email.

5. Geographic Availability

Our digital services are available worldwide. Since delivery is via the internet, there are no geographic restrictions on access. However, payment processing through PayFast is subject to PayFast's supported regions and payment methods.

6. Delivery Costs

There are no additional delivery, shipping, or handling charges. The subscription price you see is the total price you pay. All prices are listed in Pakistani Rupees (PKR).

7. Issues with Access

If you experience any issues accessing our services after payment:

  • Check your email (including spam folder) for account confirmation.
  • Try clearing your browser cache and cookies.
  • Ensure you have a stable internet connection.
  • Contact our support team if the issue persists.

8. Contact Us

For delivery or access issues:

  • Email: info@engstech.com
  • Phone: +92 21 34560402
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM PKT
  • Address: Survey No.292, Plot-45, Dumlottee Road Malir, Near KPS Malir, Karachi Malir Town, Malir, Sindh, Pakistan